Today is Slice of Life Tuesday – the weekly writing challenge hosted at “Two Writing Teachers”.
I wasn’t sure what to write about today and then I received an email from a company my husband had phoned yesterday to ask about replacement parts for his pepper grinder.
It is battery operated and he loves it He found the manual grinder hurt his arm after a while (he uses a LOT of pepper!). He has a fistula in his right arm (he is right handed) and altho he isn’t on dialysis, it aches if he works it too hard. Since his pace maker was implanted (on his left side), he has overworked his right arm.
Well, his beloved grinder broke last week when he was replacing the batteries.
I knew the warranty would be over, so I suggested we just buy a new one ($around $30).
No, said my husband, who watches our money carefully. He was going to contact the company and ask to get parts if possible. The worst they could say would be it was past warranty and couldn’t be fixed.
I sent the email yesterday, along with pictures and a description of how it broke. I wan’t expecting much.
Today, he has been offered a completely new pepper grinder, as the other is not made anymore. It is even better than the other one by the pictures sent.
I am so impressed – with the company(Trudeau) and by my husband’s determination to go to the source. We should have the new grinder in a couple of weeks.